Play Companion LLC
Last Updated: May 27, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Play Companion LLC (“Company,” “we,” “our,” or “us”).
These Terms govern your access to and use of:
(a) the mobile applications operated by Play Companion LLC (“App”), and
(b) the Bluetooth Low Energy (BLE) hardware device (“Hardware”).
By accessing or using the App, creating an account, or clicking “I Agree,” you agree to be bound by these Terms. If you do not agree, you may not use the App or Hardware.
Users must be at least 13 years old to use the App. Users under 13 are strictly prohibited from using the App.
Users aged 13–17 may only use the App under the direct supervision and consent of a parent or legal guardian.
Payment Requirement: Because we use third-party payment processors (Stripe), a parent or legal guardian who is at least 18 years old must create the account, manage all payment methods, and accept full legal responsibility for the minor’s use of the App and compliance with these Terms.
You are responsible for maintaining the confidentiality of your login credentials. We use Supabase for secure authentication and account management. You are responsible for all activity conducted under your account.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App solely for its intended purpose and in accordance with these Terms. You may not:
Copy, modify, or reverse engineer the App.
Attempt to extract source code.
Use the App for unauthorized commercial purposes.
The Hardware is provided solely to enable access to and use of Play Companion LLC’s software-based services. The Hardware is provided to you under a bailment arrangement (a temporary loan of property). The Hardware is not sold to you. Title, ownership, and all intellectual property rights in and to the Hardware remain at all times exclusively with Play Companion LLC. Your possession of the Hardware is temporary, conditional, and solely for the purpose of using the App services in accordance with these Terms.
A one-time, non-refundable activation fee is charged exclusively for software and network services, including: provisioning your account, enabling backend infrastructure, configuring your access to the service, and securely associating the Hardware with your account profile. The activation fee is strictly a service fee and does not constitute a payment for the purchase, rental, lease, or ownership of any Hardware.
You may not: sell, transfer, sublicense, or distribute the Hardware, modify or tamper with the Hardware, use the Hardware independently of the App. The Hardware has no standalone functionality without the Play Companion service.
You agree that the Hardware must be returned to Play Companion LLC upon the earliest of: termination of your account, 12 consecutive months of inactivity, or our written request. Play Companion LLC may provide return instructions at that time. You are responsible for the cost of return shipping unless otherwise specified by Play Companion LLC.
If you fail to return the Hardware within 30 days of a valid return request: you authorize us to charge a replacement fee equal to the fair market value of the Hardware, and we reserve the right to disable the Hardware remotely. This replacement fee is not a purchase of the Hardware and does not transfer ownership.
Under no circumstances does possession, use, or payment of any fees grant you ownership or any property interest in the Hardware.
Play Companion LLC may designate Hardware as end-of-life after a defined period (e.g., 24 months from initial activation). End-of-life Hardware may no longer be supported by the service and may be rendered non-functional. In such cases, Play Companion LLC may, at its sole discretion, waive the return requirement for such Hardware. Any such waiver does not constitute a sale, transfer of ownership, or grant of property rights.
You are required to return the Hardware even if it is damaged, defective, or no longer functional, unless Play Companion LLC explicitly instructs otherwise in writing.
Play Companion LLC may, at its sole discretion, determine whether damaged or non-functional Hardware must be returned or may be disposed of by you. Any permission to dispose of Hardware does not constitute a transfer of ownership or sale.
If Hardware is damaged due to misuse, abuse, or unauthorized modification, Play Companion LLC reserves the right to charge a replacement fee.
All payments are securely processed by Stripe. We do not store full payment card details on our servers. By adding a payment method, you authorize Play Companion LLC (via Stripe) to charge your selected payment method for the activation fee and all ongoing usage-based service fees incurred through your account without further authorization, to the extent permitted by law.
All fees are non-refundable except as required by law. You agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue.
The App is free to download. Service charges apply only when the Hardware is actively used during gameplay sessions to track your matches.
The App integrates with DUPR (Dynamic Universal Pickleball Rating). If you choose to connect your DUPR account:
You explicitly authorize data sharing via API.
We retrieve your DUPR ID and rating information.
We do not control and are not responsible for:
DUPR rating calculations.
DUPR service availability.
Changes to DUPR policies or APIs.
By using the App, you agree to receive essential service communications, including:
Account notifications and security alerts.
Payment receipts.
Critical product updates.
We respect your inbox: we do not send marketing newsletters and we do not sell your email address.
You agree not to:
Reverse engineer, hack, or tamper with the App or Hardware.
Interfere with system integrity or manipulate the scoring mechanisms.
Misuse the service outside its intended purpose.
We strive for accuracy, but we do not guarantee that:
Automated scoring will be 100% error-free.
BLE hardware will function without interruption.
Data synchronization will always be real-time.
We do not guarantee continuous, uninterrupted, or secure access to the App or Hardware services, and functionality may be affected by factors outside our control.
We are not responsible for any loss, corruption, or failure to store data.
The App and Hardware are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied.
Pickleball is a physical sport. You assume all risk associated with participation. Play Companion LLC is not liable for personal injury, property damage, or health issues arising from your gameplay while using our App or Hardware.
To the fullest extent permitted by applicable law (including California law), Play Companion LLC’s total liability for any claims arising from the App or Hardware shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.
We reserve the right to suspend or terminate your access to the App or Hardware services at any time if:
You violate these Terms.
Fraud or misuse is suspected.
It is required by law or for security concerns.
Upon termination, your right to use the App ceases immediately, but any outstanding payment obligations remain enforceable.
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. All disputes shall be resolved exclusively in the state or federal courts located in California.
We may update these Terms from time to time. Material changes will be communicated via:
Email, or
In-app notification.
Your continued use of the App after changes are posted constitutes your acceptance of the revised Terms.
Any dispute arising out of or relating to these Terms, the App, or the Hardware shall be resolved through binding individual arbitration, and not in court, except for claims that may be brought in small claims court.
You waive any right to participate in class actions or class-wide arbitration.
Arbitration shall be administered by the American Arbitration Association (AAA) under its applicable rules and shall take place in California.
You may opt out of this arbitration agreement by providing written notice within 30 days of first accepting these Terms.
You agree to defend, indemnify, and hold harmless Play Companion LLC from any claims, damages, liabilities, and expenses arising out of your use of the App or Hardware, violation of these Terms, or misuse of the services.
We are not liable for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to internet outages, or supply chain disruptions.
All intellectual property rights in the App and Hardware, including software, designs, trademarks, and content, are owned by Play Companion LLC and are protected by applicable laws.
If you have any questions about these Terms, please contact us at:
Play Companion LLC
Email: [email protected]